Case Study: Mrcall scales AI customer service with Scaleway

Mrcall - Customer Case Study

mrcall, a company at the forefront of AI innovation providing digital assistants for customer service, faced the challenge of ensuring zero downtime and achieving scalability with a lean team. Their vendor, Scaleway, provided a solution using its infrastructure-as-a-service offerings, including Serverless Containers, Linux instances, load balancers, and PostgreSQL databases, to build a resilient architecture.

The solution implemented by Scaleway enabled mrcall to successfully manage over half a million conversations and serve more than 200,000 callers, with daily peaks of 4,000 interactions. This demonstrated the service's high reliability and scalability. Looking forward, mrcall plans to develop next-generation Digital Agents using Scaleway's cutting-edge GPU computing capabilities.

Mrcall