Case Study: Success Computer Consulting boosts warranty revenue with ScalePad Lifecycle Manager

Success Computer Consulting saves 15+ hours a month with ScalePad

Success Computer Consulting, an MSP and MSSP based in Minnesota, faced significant challenges with manual warranty management. The process was time-consuming and inconsistent, requiring staff to spend hours sourcing asset information and navigating various manufacturer websites to track expirations and process renewals. This inefficiency was a roadblock to their goal of ensuring all client hardware remained under warranty coverage. To address this, they turned to vendor ScalePad and implemented its product, Lifecycle Manager.

The solution implemented by ScalePad automated the warranty tracking process, integrating with the company's existing tools like IT Glue. This provided immediate access to warranty data, eliminating delays of up to 48 hours. The results were substantial time savings, with the sales coordinator team reclaiming at least 15 hours per month. Furthermore, ScalePad's platform enabled Success Computer Consulting to sell warranties more frequently and at higher margins, significantly increasing their revenue from this service.

Success Computer Consulting