Case Study: SUCCESS Computer Consulting improves capacity planning with ScalePad Cognition360

SUCCESS Computer Consulting manages capacity for over 200 customers with ScalePad

Success Computer Consulting, a managed service provider with nearly 100 staff, faced a significant challenge in managing its operational capacity. Competing against 40,000 other MSPs, their strategic focus was on having enough capacity to "roll the trucks" for clients rather than just being efficient. A key issue was scheduling field visits for their 200 clients while preserving the ability to onboard new business. They turned to ScalePad's Cognition360 to better understand and manage their capacity.

ScalePad's solution provided Success Computer Consulting with easy-to-use Power BI reports that delivered reliable data on both current and forecasted capacity. This empowered all departments to find answers promptly and create their own knowledge, moving beyond a small, centralized group. The result was that the company could effectively meet scheduling challenges, trust their data, and leverage their unique capacity-focused strategy. ScalePad's product and partnership were praised for helping the MSP no longer feel lost in a sea of data.

Success Computer Consulting