Case Study: Ratcliff IT saves hours and improves client service with ScalePad Backup Radar and Lifecycle Manager

Ratcliff IT saves hours per week with ScalePad

Ratcliff IT, a London-based MSP, faced the challenge of spending too many hours each week on manual backup checks for their clients. This time-consuming process was preventing them from maximizing billable time and running a more responsive service. To solve this, they turned to vendor ScalePad and implemented its Backup Radar service for automated backup monitoring.

The solution from ScalePad automated their backup monitoring, which saved the team significant hours each week and eliminated the risk of human error. This freed up staff time to focus on client success, IT consulting, and proactive asset management using ScalePad's Lifecycle Manager. The results included significantly improved service ticket response times and the ability to host more strategic, advisory client meetings, leading to better client trust and new revenue opportunities.

Ratcliff IT