Case Study: Managed Solution saves $100,000 a year with ScalePad Cognition360

Managed Solution saves $100,000 a year with ScalePad

Managed Solution, a San Diego-based MSP serving large enterprise customers, faced challenges with inaccurate data from their previous reporting tool, BrightGauge. This made it difficult to gain actionable insights and identify problems within their 24/7 service operations and complex multi-partner commission structure. They turned to ScalePad's Cognition360 analytics platform to address these issues.

Using Cognition360, Managed Solution developed a single report that streamlined their entire commission process, solving a year-long problem in just one week. This automated the previously manual task, ensuring accuracy and eliminating overpayments. As a result, they were able to bring accounting in-house, saving approximately $100,000 annually. ScalePad's solution provided a single pane of glass for their support operations, enabling better data-driven decisions across the organization.

Managed Solution