Case Study: Ekaru creates better QBRs and strengthens client relationships with ScalePad Lifecycle Manager

Ekaru saves 1 hour of QBR prep with ScalePad

Ekaru, an MSP serving small businesses in the Boston area, faced the challenge of making its client Quarterly Business Reviews (QBRs) more efficient and effective. The preparation process was time-consuming, and the goal was to avoid overwhelming clients with technical details during meetings while still clearly communicating risks and recommendations. To address this, they turned to ScalePad's Lifecycle Manager.

By implementing ScalePad's Lifecycle Manager, Ekaru automated the monitoring and reporting of client hardware and software data. This solution streamlined their QBR preparation, cutting the process down to about an hour and allowing them to send reports to clients in advance. As a result, meetings became more focused and constructive, running about an hour long and leading to better client alignment and trust. The time savings allowed Ekaru to conduct more review meetings, ultimately helping to prevent issues like security breaches and data loss for their clients.

Ekaru