Case Study: Converging Networks Group cuts review prep time and strengthens customer planning with ScalePad Lifecycle Manager

Converging Networks Group cuts SBR prep by 94% with ScalePad

Converging Networks Group (CNG), a managed service provider, faced a significant challenge with its manual process for preparing strategic business reviews. Director Anthony Davilo spent up to eight hours per client pulling data from various systems to create reports, which reduced time for customer analysis. They sought a solution from ScalePad's Lifecycle Manager to automate this process and create a more consistent, consultative customer experience.

By implementing ScalePad's Lifecycle Manager and Quoter, CNG centralized asset data, assessments, and budgets into a single platform. This solution drastically cut review prep time by 94%, from eight hours to just 30 minutes. The results included achieving 177% of their quarterly revenue goal through customer-approved initiatives and onboarding new account managers in weeks instead of months, leading to stronger client relationships and more strategic conversations.

Converging Networks Group (cng)