Case Study: AZTech IT Solutions boosts technician efficiency by 20% with ScalePad Cognition360

AZTech IT Solutions boosts technician efficiency by 20% with ScalePad

AZTech IT Solutions, a UK-based MSP, faced challenges extracting critical data from their ConnectWise platform. They needed more detailed information on technician utilization and customer agreement profitability, which their existing BrightGauge dashboards could not provide with historical and trend data. This led them to seek a solution from vendor ScalePad and its service, Cognition360.

By implementing ScalePad's Cognition360, specifically its Team Utilization and Agreement Profitability reports, AZTech IT Solutions achieved significant results. The solution provided the necessary insights, leading to a 20% boost in technician utilization, raising their average rate from below 75% to above 90%. This improved efficiency, along with a better understanding of customer profitability, allowed for more informed business decisions and resource allocation.

AZTech IT Solutions