Case Study: Synergy Solutions secures corporate-owned tablets and boosts agent productivity with Scalefusion

Scalefusion Seamlessly Secured Corporate Owned Tablets for Synergy Solutions

Synergy Solutions, Inc., a US-based provider of outsourced customer interaction services, issued corporate tablets to agents to enable flexible, shift-based and remote work. However, the company lacked controls to monitor usage or prevent installation of personal or malicious apps, risking data leaks, handset damage and declining agent productivity, so they selected Scalefusion’s MDM solution to secure and manage the device fleet.

Scalefusion deployed single‑app kiosk lockdown, website whitelisting, app blocking, remote troubleshooting, location tracking/geofencing and over‑the‑air app and content distribution to enforce authorized access and limit non‑work activity. As a result, Scalefusion delivered increased device security and monitoring, improved visibility into inventory, real‑time location and the ability to push updates — driving a measurable uplift in agent productivity and reduced exposure to security breaches.

Synergy Solutions, Inc.