Case Study: Square Enix achieves 50% sales growth and 40% higher customer retention with Scalefast

Square Enix - Customer Case Study

Square Enix, the global video game developer and publisher behind FINAL FANTASY®, DRAGON QUEST® and TOMB RAIDER®, needed a hands-on, full-service eCommerce provider with a powerful platform to support rapid growth and expansion into new markets. Scalefast was engaged to build Square Enix’s online store, provide robust fraud protection and restructure the company’s entire eCommerce business infrastructure.

Scalefast implemented a scalable, reliable eCommerce platform and end-to-end services that drove immediate results: in the first year Square Enix saw over a 50% increase in game sales and more than a 40% rise in customer retention. Scalefast’s reliability was proven during the Final Fantasy XV launch, handling $6,000,000 in transactions and over 20,000 account creations in under six minutes with 0% downtime, and contributing to a more than 25% sales increase in Q4 2016.

Square Enix

Mike Sherlock

COO