Case Study: Flexport accelerates document processing and reduces delays with Scale AI Document AI

Processing mission-critical logistics documents with Scale Document AI

Flexport, the technology platform for global logistics, needed a better way to process messy shipping documents like bills of lading, commercial invoices, air waybills, and arrival notices. Traditional OCR and manual workflows were too slow and error-prone, creating delays in customs clearance, warehouse distribution, and overall cargo movement. Flexport turned to Scale AI and its Document AI product to automate document extraction without relying on templates.

Scale AI implemented fine-tuned Document AI models that understand document layout and meaning, delivering over 95% extraction accuracy and processing documents in under 60 seconds. The result was a dramatic reduction in turnaround time from more than two days to less than a minute, along with fewer manual corrections, fewer shipment delays, lower compliance risk, and significant operational cost savings for Flexport.

Flexport

James Chen

Chief Technology Officer