Case Study: Hospital de Clínicas Caracas enhances patient communication and reduces perceived wait time with Scala

UnoLink successfully installs the first dynamic digital audiovisual channel inside Hospital de Clínicas Caracas

Hospital de Clínicas Caracas, one of Venezuela’s most technologically advanced health institutions, needed a better way to communicate with patients and visitors while they waited. The hospital partnered with UnoLink to launch “Vida,” a dynamic digital audiovisual network powered by Scala’s InfoChannel software, replacing standard TV sets with customized health, entertainment, and advertising content across waiting areas.

Scala helped enable a 24/7 multimedia solution with 14 high-definition screens installed in eight areas of the hospital, each tailored to its location. The result was a highly favorable response from patients and visitors, shorter perceived wait times, and a flexible communications platform that the hospital said delivered fast, high-quality service and improved institutional outreach.

Hospital de Clinicas Caracas

Eduardo Baptista

Operations Manager