Case Study: Derry Bros Shipping achieves 20% revenue growth with Scaffold Digital's mobile booking platform

Derry Bros Shipping drives 20% revenue growth with Scaffold Digital

Derry Bros Shipping, a leading booking agent in the freight industry, came to Scaffold Digital with a challenge: customers were leaving because competitors offered easier booking. Their process relied entirely on manual phone calls, which limited self-service, created administrative bottlenecks, and capped their booking capacity.

Scaffold Digital implemented a connected platform featuring a mobile app, a customer portal, and an internal management system with shipping operator integration. This solution removed the manual bottleneck, allowing customers to book on their own schedule. The results for Derry Bros included a 20% increase in annual revenue, a 120% outperformance of tele-sales on key accounts, and a 20% reduction in administrative staffing burden, with staff redeployed to higher-value work.

Derry Bros Shipping