Case Study: Severs Breeman reduces phone workload with Saysimple WhatsApp Call Deflection

Severs Breeman - Customer Case Study

Severs Breeman, a BMW & MINI dealer, faced significant telephone congestion, particularly in its workshop, making it difficult for both customers and staff to connect. To address this challenge, they partnered with vendor Saysimple to implement a solution to reduce the phone workload.

Saysimple's Call Deflection solution allowed callers in the telephone queue to opt for assistance via WhatsApp instead. This automatically sent a WhatsApp message to the customer, efficiently routing their inquiry. The implementation saved Severs Breeman over 10 hours of telephony in the first month, reducing pressure on employees and improving the customer experience by providing a more convenient communication channel.

Severs Breeman

Thomas Reijneveld

Manager IT & Quality