Case Study: St. Mary’s Bank curbs $80K in fraud losses and protects 119 at-risk cards with Saylent

Fraud Forensics Solution Minimizes Losses and Impacts Member Loyalty

St. Mary’s Bank, a Manchester, NH credit union founded in 1908 with about $989M in assets and 101,500+ members, faced a sudden fraud challenge when three members reported PIN-based debit card fraud at the start of the holiday season. The bank needed to quickly identify the point of compromise and protect other members from follow-on losses.

Using CO-OP Revelation’s Fraud Forensics (powered by Saylent), analysts used the Compromised Card tool to pinpoint a single merchant terminal (later confirmed to have a skimmer) and then the Breached Merchant feature to find 119 additional cards that had transacted there. St. Mary’s promptly limited transactions, monitored and notified at-risk members, and curtailed an estimated $80,000 in fraud losses while reinforcing member trust through rapid, proactive action.

St. Mary’s Bank

Lisa Allard

VP, Electronic & Deposit Operations Manager