Case Study: The Auto Club Group achieves zero-downtime identity modernization with Saviynt

The Auto Club Group Identity Modernization A Catalyst for Business Transformation to Infinite Possibility

The Auto Club Group, a major AAA federation serving more than 13 million members, needed to modernize its legacy on-premises identity management system to improve reliability, reduce manual work, and support zero-downtime operations. Frequent outages, high maintenance costs, and complex identity needs across employees, contractors, vendors, and acquired businesses made identity governance increasingly difficult, prompting the company to choose Saviynt Identity Cloud for Identity Governance and Administration (IGA).

Saviynt helped The Auto Club Group deploy a cloud-based identity governance model in parallel with the legacy system, starting with Workday integration and automated provisioning for Active Directory, email, and other applications. The phased rollout enabled a smooth transition, improved system availability, and strengthened access control and compliance; measurable impact included near-zero identity-related incidents, a 75% reduction in audit preparation time, lower costs from eliminating legacy maintenance, and easier integration of newly acquired businesses.

The Auto Club Group

Jeyanth Jambunathan

Senior Director of Identity and Access Management