Case Study: RingCentral achieves rapid automation and multi-app integration in 4 months with Saviynt

RingCentral Achieves Automation, Multi-App Integration in 4 Months

RingCentral, a global provider of cloud communications and contact center solutions, faced rising costs and stalled transformation when their prior identity provider failed to integrate with their cloud service‑desk and required frequent professional‑services interventions for backend changes. The lack of interoperability left the Global Services Team overwhelmed with manual processes, preventing scalable role governance, access certifications, and a lower total cost of ownership — leading RingCentral to evaluate alternatives and select Saviynt.

Saviynt implemented a cloud‑native IGA solution that enabled a seamless lift‑and‑shift, onboarding multiple applications (including the service portal) in four months, automating identity lifecycle management for thousands of users and reconciling thousands of active and inactive accounts. The Saviynt deployment eliminated many manual approvals through automatic provisioning, reduced dependency on vendor professional services so RingCentral can deploy backend code themselves, improved compliance reporting, and delivered measurable time and cost savings and a lower TCO.

RingCentral

Simran Kaur

Senior Administrator