Case Study: US-based food company achieves 69% reduction in IT tickets and faster audit readiness with Saviynt

Multinational American Food Giant Takes a Fresh Approach to Identity With Unified Cloud Platform

US-Based Food Company, a multinational American food giant with a century-long history, was weighed down by a patchwork of on‑prem identity and security tools that created cost, complexity and risk—challenges intensified by COVID‑era workforce shifts, multiple acquisitions/divestitures and a new HR system. To replace the legacy workflow engine and enable cloud-first modernization, the company turned to Saviynt and its born-in-the-cloud Identity Governance and Administration (IGA) platform.

Saviynt delivered a single pane of glass for identity and access management, automating provisioning, streamlining 535 roles and more than 112,000 entitlements, and integrating with Workday, Azure AD, Okta and Ariba to simplify certifications and reporting. The result was a 69% reduction in monthly IT tickets, a 28% improvement in average ticket resolution time, stronger audit-ready governance through automated reports, and measurable progress toward a zero‑trust security posture.