Case Study: Informatica achieves centralized ServiceNow requests, automated approvals, and audit-ready provisioning with Saviynt

Informatica chooses Saviynt to spearhead its forward-thinking approach to the future, citing its ‘Best of Breed’ cloud solution technology

Informatica, a leader in Enterprise Cloud Data Management, faced a dual challenge when it shifted from a public to a private company and moved from perpetual licensing to a cloud subscription model. To secure and scale the new business model, Informatica needed to modernize internal IT processes—decentralized requests and incident tickets, a disjointed approval chain, lack of audit trail, and slow request fulfillment—and chose Saviynt to drive that transformation.

Saviynt implemented a cloud identity and access governance solution that centralized all requests and incidents in ServiceNow, provided an easy plug-in framework for onboarding new applications, fully automated the approval chain, and established a single source of truth for audit trails. By making Saviynt the go-to provisioning engine, Informatica streamlined request fulfillment, improved compliance visibility, and eliminated the process bottlenecks that had been impeding fast-paced change.

Informatica

Kamakshi Lall

Information Security Compliance Manager