Case Study: Century-Old Utility Company achieves reduced helpdesk calls and stronger compliance with Saviynt

Century-Old Utility Giant Streamlines Security with Modern IGA

Century-Old Utility Company, a century-old water and power provider serving nearly a million customers, faced an outdated on-prem IBM IGA system that hindered modernization, increased manual processes, and risked compliance gaps. Seeking a full cloud solution with role-based access and Separation of Duty controls, the utility selected Saviynt’s Enterprise Identity Cloud to replace the legacy IGA platform.

Saviynt implemented a cloud-first IGA solution managing over 5,300 identities and integrating quickly with critical applications like SAP, Azure AD, and ServiceNow. In the first three months Saviynt helped the utility integrate 9 apps, complete 52 campaigns, and secure 24,000 entitlements across 30,000 accounts, drastically reducing helpdesk calls, automating onboarding and certification workflows, and strengthening compliance and security controls.