Case Study: Reclaim scales customer feedback tracking with Savio

Reclaim Used Savio To Build a Customer Feedback System that Could Scale

Reclaim, a company offering an AI-powered calendar assistant, faced challenges with scaling their customer feedback system. As their user base grew into the thousands, their manual process using spreadsheets and Notion broke down. They needed a lightweight solution that could integrate with their Intercom support tool to efficiently track and prioritize feature requests. This led them to partner with vendor Savio.

Savio provided a streamlined system that integrated directly with Intercom, allowing Reclaim to track requests in a single click. The solution improved prioritization, enabled feedback sharing across all teams, and strengthened customer relationships by making it easy to identify and follow up with users. By implementing Savio, Reclaim built a scalable feedback system that supports their continued growth.

Reclaim

Henry Shapiro

Co-Founder