Case Study: Housecall Pro boosts feedback efficiency and product insights with Savio

How Housecall Pro Used Savio to Boost Feedback, Increase Value, and Reduce Processing Time

Housecall Pro, a provider of field service management software, faced challenges with an inefficient customer feedback system. Their previous tool required significant manual effort, caused feedback backlogs, and failed to integrate with all their teams' tools, leading to lost insights. This left their product team without the data needed for informed prioritization, prompting their search for a better solution with vendor Savio.

By implementing Savio's feedback tracking platform and its Chrome extension, Housecall Pro streamlined its submission process. The solution integrated seamlessly with their existing tools like Intercom, which encouraged all customer-facing teams to contribute. This resulted in a substantial increase in feedback, a reduction in weekly processing time, and gave them the ability to segment requests by customer value, leading to more informed product decisions.

Housecall Pro

Abbey Weber

Program Analyst