Case Study: Service Electric Supply improves quoting and customer service with Savance Enterprise

Service Electric Supply, Inc - Customer Case Study

Service Electric Supply, Inc., an electrical distributor serving southeast Michigan, needed a better way to manage quoting across commodity and project sales. Before working with **Savance Enterprise**, quotes were scattered across Word, Excel, handwritten notes, and order pads, making it hard for staff to find past quotes, stay consistent, and respond quickly to customers. They used **Savance Enterprise’s Sales Management, E-Commerce, and Mobile modules** to address these issues.

**Savance Enterprise** implemented a centralized quoting and customer access solution that let staff share quotes, search parts faster, pull price and availability from their Array system, set reminders, route quotes to coworkers, and require lost-order reasons. They also rolled out an online customer portal for price checks, stock lookup, quote approval, order status, and later document management. The result was better quote-to-order follow-up, faster response times, more professional-looking quotes, and stronger customer and staff feedback; Savance Enterprise also supported Service Electric with IT services including server upgrades, wireless connectivity, handhelds, remote email, and VPN access.

Service Electric Supply, Inc.

Ken O'Dell

Vice President