Case Study: University of Alaska Anchorage achieves enhanced student privacy and improved communication with Savance EIOBoard

Increased Student Privacy & Improved Communication at UAA

The University of Alaska Anchorage (UAA), the state’s largest postsecondary institution with about 18,000 students and a Student Services staff of 150+, needed a FERPA‑compliant replacement for ad‑hoc instant messaging and an internally developed in/out board. After a six‑month search, UAA selected Savance EIOBoard and deployed its Staff Tracking solution and secure instant messaging to guarantee student privacy while retaining real‑time collaboration.

Savance EIOBoard implemented Staff Tracking, chat, and Outlook integration across Student Services so one‑stop staff can find specialists, securely share student information, and handle thousands of daily calls more efficiently; the vendor also provided timely support and low‑cost customizations. The result: improved communication, enhanced student services and remote collaboration, adoption by additional departments, and a measurable increase—UAA doubled its EIOBoard user licenses.

University of Alaska Anchorage

Jerry Tibor

LAN Manager