Case Study: Soo Co-op Credit Union achieves faster communication and improved staff efficiency with Savance EIOBoard

EIOBoard Electronic Staff Tracking Solution Improves Multi-Branch Communication

Soo Co-op Credit Union, a full-service credit union with seven branches in northern Michigan and approximately 70 employees, faced delays in serving customers because tellers frequently had to call or leave messages for loan officers and managers to get quick answers. To solve this communication gap, Soo Co-op turned to Savance EIOBoard and its Staff Tracking (EIOBoard Electronic In & Out Board) solution.

Savance EIOBoard deployed a browser-based status board, an Outlook add-in, private instant messaging and text-notification features so staff can instantly see availability, chat or send texts instead of relying on phone calls and email. The result: faster communication, improved staff efficiency, reduced dependence on voicemail/email, and noticeably better customer service across all seven branches.

Soo Co-op Credit Union

Rachel Causley

Branch Manager