Case Study: PokeBowl saves thousands in refunds with Sauce

Sauce reduces payroll saves thousands in refunds for PokeBowl

PokeBowl, an 11-location poke chain in Manhattan, faced significant challenges managing the customer service and refund process for its growing delivery operation. This was time-consuming and costly, diverting focus from their core business. They partnered with Sauce to address these delivery and support inefficiencies.

By implementing Sauce's delivery and refund reconciliation services, PokeBowl offloaded its entire post-order customer service process. This solution provided access to a large network of reliable couriers and handled all complaints and refunds. As a result, PokeBowl saved thousands of dollars per month, eliminated a dedicated payroll position, and gained operational efficiency, allowing the team to focus on making food.

PokeBowl

Jonathan Hauser

Owner