Case Study: PokeBowl saves thousands in refunds and payroll with Sauce

PokeBowl saves thousands per month with Sauce

PokeBowl, an 11-location poke chain in Manhattan, faced significant challenges managing its growing pickup and delivery operations. The fast-growing chain found that handling individual customer complaints and refunds was extremely time-consuming and costly, diverting focus from their core business. This prompted them to seek a solution from the delivery and customer service platform Sauce.

By implementing Sauce, PokeBowl was able to offload its entire delivery logistics and refund reconciliation process. Sauce provided access to a large network of reliable couriers, ensuring orders were picked up quickly. Most significantly, Sauce's management of backend customer service and refunds saved PokeBowl thousands of dollars per month, allowing them to eliminate an entire payroll position dedicated to that task.

PokeBowl