Case Study: 19 Cleveland increases direct delivery orders by 70% with Sauce

19 Cleveland grows direct delivery orders by 70% with Sauce

19 Cleveland, a restaurant in New York City serving Middle Eastern Israeli food, faced challenges managing its delivery operations. The owner, Eyal Assulin, found it difficult to handle the complexities of working with third-party delivery companies, including processing refunds and contacting customers. These difficulties made the delivery arm of their business a significant operational headache.

The restaurant implemented Sauce to streamline its delivery process. Sauce provided expert support and quickly onboarded the restaurant, making its menu available for direct online delivery within days. As a result of working with Sauce, 19 Cleveland saw a measurable impact with a over 70% increase in direct delivery orders. The vendor also provided valuable customer data that empowered the restaurant to manage service and marketing directly.

19 Cleveland