Case Study: FactSet resolves crashes faster with Sauce Labs

FactSet Debugs & Resolves Crashes Faster with Sauce Error Reporting

FactSet, a financial data and analytics platform, needed a faster and more performant error monitoring and reporting solution than its in-house system could provide. The team was struggling with the upkeep, speed, and limited insights of its homegrown C++ crash monitoring tools, making it harder to debug both large-scale and edge-case issues. FactSet turned to Sauce Labs and its Sauce Error Reporting service to improve reliability and crash visibility.

With Sauce Labs and Sauce Error Reporting, FactSet gained faster access to variables, feedback, and queries, helping the team pinpoint crash causes and reproduce issues more quickly. The solution also improved collaboration and gave engineers clearer insight into where and how crashes occurred, enabling faster diagnosis and fixes. As a result, FactSet improved time to resolve issues, strengthened application quality, and increased confidence in deployments through better crash monitoring and alerting.

FactSet

Tyler Murtha

Senior Software Engineer