Case Study: Telecom Services Provider boosts OCR throughput with Saturn Business Systems and IBM DataCap

Data Cap Repairs Optimal Character Recognition (OCR)Process at Telecom Services Provider

Telecom Services Provider, a Connecticut-based IT Expense Management provider serving global enterprises and telecom customers, struggled with a legacy homegrown OCR process that could not handle growing invoice and Customer Service Receipt volumes. The manual and patchy workflow caused backlogs, inaccurate extraction, and rework, reducing productivity and throughput. Saturn Business Systems was brought in to modernize the capture and OCR process using IBM DataCap and the Saturn IGNITE Framework.

Saturn Business Systems implemented IBM DataCap to streamline document capture, classification, and data extraction across multiple file formats and channels, while integrating extracted data more seamlessly into downstream systems. The solution reduced manual intervention, improved scan and extract times, and increased auto-processing rates, helping restore turnaround times and scale with business growth. Telecom Services Provider also anticipated rolling out DataCap to additional business units.