Case Study: Riskalyze boosts customer engagement and uncovers product insights with SatisMeter

Riskalyze - Customer Case Study

Riskalyze, an investment technology company focused on helping financial advisors measure portfolio risk, wanted a better way to collect customer feedback and understand what users thought of its product. The team already tracked churn and gathered ideas through support and Slack, but needed a more structured, scalable way to measure customer sentiment. Riskalyze chose SatisMeter and its NPS survey product after finding it in Segment and liking its simple, clean design.

Using SatisMeter through Segment, Riskalyze was able to launch NPS quickly and connect feedback to Slack for the product team to review. Within two hours, the team was already seeing strong results, including a 41% response rate and an excellent NPS score. Riskalyze used the feedback to spot training opportunities, identify feature requests, and better understand detractors, and said it had previously cut churn by about two thirds through proactive training; SatisMeter added another layer of insight to support ongoing growth.

Riskalyze

Dan Cunningham

VP of Product