Case Study: University of Florida reduces call volume and boosts fan support with Satisfi Labs AI Assistants

University of Florida answers 2,700 questions in 2 days with Satisfi Labs

The University of Florida faced a significant challenge in managing a high volume of phone calls and emails related to ticket sales, policies, and venue details. To address this, they partnered with vendor Satisfi Labs to implement an AI-powered solution that could provide 24/7 support and capture crucial fan data.

Satisfi Labs implemented an AI chat assistant named Albert, which provided multi-channel support and enabled in-chat ticket purchasing. The solution successfully reduced incoming call and email volume, handling over 2,700 questions in its first two days. The results included detailed data collection on fan inquiries, with 57% pertaining to season tickets, and allowed staff to refocus on outbound sales activities.

University of Florida