Case Study: Riverbanks Zoo and Garden reduces call volume with Satisfi Labs AI virtual assistant

Riverbanks Zoo and Garden cuts call volume 18% with Satisfi Labs

Riverbanks Zoo and Garden, a leading mid-sized zoo and attraction in South Carolina, faced a challenge managing a significant rise in guest questions across its website, call center, and social media channels following record-high attendance. To address this administrative burden, they partnered with Satisfi Labs to implement a conversational AI solution.

Satisfi Labs deployed a custom, AI-powered virtual assistant on the zoo's website and Facebook Messenger. This solution handled over 113,000 conversations, decreased call volume by 18%, and provided valuable visitor insights. The implementation by Satisfi Labs allowed Riverbanks to refocus staff time, reduce administrative costs, and enhance the guest experience.

Riverbanks Zoo and Garden