Case Study: Knoebels boosts guest self-service and after-hours support with Satisfi Labs

Knoebels handles 98% of chat questions with Satisfi Labs

Knoebels, America’s largest free-admission amusement park, faced the challenge of handling a high volume of repetitive guest inquiries for its call center and inbox, especially for its campground reservations. As a seasonal business, they needed a simple, always-on solution to serve all types of visitors and help them easily discover what was new and upcoming on the website.

Satisfi Labs implemented its AI agent on Knoebels' website to provide instant answers and guide guests with seasonal prompts. The solution had a measurable impact, with 98% of chat questions handled directly by the AI, a 31% click-through rate for reservations, and 59% of all questions being handled outside of business hours, significantly reducing the load on guest relations.

Knoebels