Case Study: Trilogy Real Estate Group restores resident sentiment with SatisFacts

Trilogy Real Estate Group boosts epIQ score to 90.40 with SatisFacts

Trilogy Real Estate Group, a property management company, faced a significant deterioration in resident sentiment and online reputation after transitioning away from its longtime vendor, SatisFacts. This move resulted in a rapid decline in review volume, slower response times, and a steep drop in its industry ranking, prompting the need to restore its performance and resident engagement.

The solution was a return to the SatisFacts multifamily survey and online reputation management platform. This reimplementation provided real-time, actionable data on resident sentiment throughout the entire customer lifecycle. The results were a dramatic recovery, including an increase in Trilogy's epIQ score to 90.40. SatisFacts enabled targeted coaching, a culture of continuous improvement, and stronger resident relationships, directly linking team efforts to measurable outcomes.

Trilogy Real Estate Group