Case Study: SYNC Residential strengthens resident satisfaction and online reputation with SatisFacts

Sync Residential earns National Resident Satisfaction Award year after year with SatisFacts

Sync Residential, a forward-thinking property management company, sought to enhance the resident experience and build a stronger sense of community. Their challenge was to create a more authentic online reputation and consistently meet the needs of their residents and associates. To address this, they partnered with vendor SatisFacts, utilizing its Insite Surveys and the Verified Resident Program.

The solution implemented by SatisFacts provided a comprehensive feedback strategy and performance dashboard. This empowered Sync Residential's on-site teams with training and printed collateral to promote the surveys at every stage of the resident journey. As a result, Sync Residential became a top-performing management company, receiving SatisFacts’ National Resident Satisfaction Award year-after-year and building a more positive online reputation through authentic resident feedback.

Sync Residential