Case Study: Pillar Properties boosts resident satisfaction and retention with SatisFacts

Pillar Properties boosts retention to 64% with SatisFacts

Pillar Properties, a family-owned property developer managing over 2,000 units, faced challenges in resident retention and satisfaction due to a competitive market and high employee turnover. They partnered with SatisFacts to gain data-driven insights into the resident journey and improve their online reputation management.

Through SatisFacts' survey and reputation solution, Pillar Properties implemented a program to capture real-time feedback and proactively address resident concerns. The results were significant, including a resident retention rate of 64% (10% above the industry average), a 21% savings in turnover costs, and an online reputation score of 98%. SatisFacts provided the tools for Pillar to build authentic digital trust and enhance the resident experience.

Pillar Properties