Case Study: Otis Warren Management achieves top online reputation and resident satisfaction with SatisFacts

Otis Warren Management reaches Top 10 and A+ epIQ for 3 years with SatisFacts

Otis Warren Management, a top-ranking property management company, sought to enhance its resident satisfaction and maintain its award-winning online reputation. They partnered with SatisFacts and its ApartmentRatings service to help achieve these goals by leveraging resident feedback and review management.

The solution from SatisFacts involved using surveys to generate positive online reviews and having the ApartmentRatings team provide authentic responses to them. This process helped increase their review scores, contributing to their sustained A+ epIQ score for three consecutive years. A key measurable impact was a very low vacancy rate, which the company president attributes in part to the positive online reputation fostered by SatisFacts.

Otis Warren Management