Case Study: Legend improves resident satisfaction and online reputation with SatisFacts

Legend wins 9 consecutive resident satisfaction awards with SatisFacts

Legend, a Washington, DC metro area-based apartment management group, sought to better understand resident experiences to improve customer care and its online reputation. To achieve this, they partnered with SatisFacts and utilized their Insite Survey product to gather and act on resident feedback.

SatisFacts provided a comprehensive solution through its Insite Survey platform and its education team. The surveys enabled Legend to quickly identify performance successes and areas needing recovery, while the SatisFacts education team provided industry trend data and training that helped focus improvement efforts. This partnership resulted in Legend receiving numerous accolades, including nine consecutive National Resident Satisfaction Company Awards and high epIQ rankings for its online reputation.

Legend