Case Study: Hankin Apartments boosts resident satisfaction and online reputation with SatisFacts

Hankin Apartments earns 5 National Resident Satisfaction Awards with SatisFacts

Hankin Apartments, a property management company focused on customer service, sought to better understand and act on resident feedback to improve satisfaction and its online reputation. To achieve this, they partnered with vendor SatisFacts and implemented its ApartmentRatings epIQ program.

The solution from SatisFacts provided a centralized platform for gathering and managing resident feedback, which led to an incredible increase in survey responses. This allowed Hankin to ensure residents were heard and to build a stellar reputation. The measurable results included Hankin ranking as a Top 100 Management Company on ApartmentRatings since 2020 and earning a National Resident Satisfaction Award for five consecutive years.

Hankin Apartments