Case Study: ECI Group elevates resident satisfaction and online reputation with SatisFacts

ECI Group boosts resident satisfaction and reputation with SatisFacts since 2017

ECI Group, a vertically integrated multifamily firm, partnered with SatisFacts to gain a cohesive, data-driven view of resident feedback and online reputation to inform their business strategies and improve resident experiences.

SatisFacts provided ECI Group with its Insite Survey and epIQ Index tools, enabling transparent performance analysis and a simplified aggregated score for reputation health. The solution allowed ECI to use resident feedback for new construction planning and employee training, while the public epIQ rankings generated valuable PR opportunities and helped celebrate team achievements.

ECI Group