Case Study: Bountiful Property Management boosts online reputation with SatisFacts & ApartmentRatings

Bountiful Property Management boosts reviews 99% in 30 days with SatisFacts

Bountiful Property Management faced the challenge of cultivating online reviews from their happy residents and sought a time-saving solution to alleviate the workload for their teams. They partnered with SatisFacts & ApartmentRatings to utilize a comprehensive solution including resident surveys, review cultivation, and a review responder service.

The solution implemented by SatisFacts involved an annual survey, a verified review program, and a review responder tool. In just 30 days, this resulted in a 35% survey completion rate, 30 verified reviews, a 99% boost in reputation, and a review response time of 1.09 days. The measurable impact was a 948-point increase in their epIQ Index, ranking them as a Top 10 Management Company in their portfolio size.

Bountiful Property Management