Case Study: Twiddy & Company achieves streamlined property maintenance and 15% reduction in error-related losses with SAS Analytics

Twiddy & Company uses SAS® to support strategic planning and optimize processes

Twiddy & Company is a family‑run vacation rental manager on North Carolina’s Outer Banks with more than 1,000 properties and relationships with roughly 1,200 vendors. Faced with manual Excel‑based cost analysis, time‑consuming scheduling and invoice errors, the company needed a way to better manage maintenance finances and operations while sustaining its reputation for personalized customer service.

By adopting SAS Analytics, Twiddy automated cost analysis and routine scheduling, gained dynamic visibility into expenditures and vendor performance, and introduced data‑driven pricing and forecasting. The change reduced error‑related financial losses by 15 percent, freed staff time previously spent on manual tasks, increased transparency for homeowners through an online portal, and improved maintenance decisions and guest experiences—with more than 80 percent employee adoption.

Twiddy and Company

Clark Twiddy

Chief Administrative Officer