Case Study: HSBC achieves significantly lower incidence of fraud across tens of millions of debit and credit card accounts with SAS Fraud Management

HSBC significantly lowered incidence of fraud across tens of millions of debit and credit card accounts

HSBC, one of the world’s largest banks with about US$2.7 trillion in assets and some 52 million customers across 74 countries, faced rising losses from payment‑card, online and first‑party fraud and increasing regulatory and reputational risk. The bank needed to reduce fraud incidence and costs while making split‑second authorization decisions that avoid false declines and protect customer relationships.

To address this, HSBC deployed SAS Fraud Management as a real‑time, global fraud‑detection platform across the US, Europe and Asia, scoring 100% of credit‑card transactions and protecting tens of millions of debit and credit accounts. The adaptable, collaboratively developed models improved detection while lowering false positives, significantly cutting fraud losses and exceeding HSBC’s aggressive targets, with plans to expand coverage across more products and channels.

HSBC

Derek Wylde

Head of Group Fraud Risk, Global Security and Fraud Risk