Case Study: Bank of India achieves improved operational risk management and higher-quality loss data with SAS Governance and Compliance Manager

Fast track to advanced operational risk management

Bank of India, with nearly 4,900 branches, faced an enterprise‑level operational risk challenge: the bank relied on spreadsheets and quarter‑end basic‑indicator reporting, needed higher‑quality loss data and more timely, scalable risk processes, but did not want to expand headcount to manage this growth.

The bank implemented SAS Governance and Compliance Manager across about 5,000 users, enabling direct branch loss‑data submission, automated KRI monitoring, online dashboards and easier RCSA exercises, and a full operational risk framework including statistical VaR computation. The result: improved loss‑data quality and reporting, around 50 types of operational‑risk reports, a transparent audit trail for internal and external reviewers, and readiness to move toward an advanced measurement approach (AMA).

Bank of India

Shyamal Karmakar

Assistant General Manager of the Risk Management Department