Case Study: Ethniki Insurance more than doubles fraud savings and improves customer satisfaction with SAS Detection and Investigation for Insurance

Ethniki Insurance prevents fraud, reduces costs and increases customer satisfaction with SAS® Detection and Investigation for Insurance

Ethniki Insurance, Greece’s largest insurer, was facing rising insurance fraud—both occasional scams and sophisticated, organized rings made worse by the country’s social and economic challenges. The company needed a way to detect linked schemes earlier, stop losses before payouts, and protect policyholders while keeping premiums competitive.

By deploying SAS Detection and Investigation for Insurance, Ethniki gained a cross-channel view of customers, real-time claims scoring and advanced analytics to uncover hidden schemes and linked entities. Within 14 months it more than doubled fraud savings by identifying fraud before payments, reduced false positives, sped up legitimate claims, lowered costs and improved customer satisfaction and loyalty.

Ethniki Insurance

Heracles Daskalopoulos

Deputy General Manager