Case Study: Lufthansa Consulting boosts ground-handler profitability and operational efficiency with SAS® Cost and Profitability Management

Airline consultant helps ground teams keep airlines aloft

Lufthansa Consulting built a process-optimization solution for airport ground handlers facing intense commercial pressure from rising ticket prices and higher service expectations. Ground handlers—responsible for check-in, boarding, catering and lounge operations—needed a comprehensive way to understand costs, resource use and service profitability to stay competitive and keep airlines and passengers satisfied.

Using SAS® Cost and Profitability Management, the tool models standard ground-handler processes, integrates multiple data sources, assigns activity-level costs, and runs real-time what-if simulations. Clients can estimate cost and turnover impacts of operational or market changes, reduce costs without sacrificing service quality, improve process profitability, and make faster, fact-based strategic decisions to extend their competitive advantage.

Lufthansa Consulting