Case Study: Novo reduces unauthorized disputes by over 90% with Sardine

Novo reduces unauthorized disputes by over 90% with Sardine

Novo, a financial platform for small businesses, faced the challenge of balancing fraud prevention with user experience. While industry-standard fraud tools were in place, they resulted in too many false positives, blocking legitimate transactions and creating friction for customers. To better protect their users, Novo partnered with Sardine to implement its device intelligence, behavioral biometrics, and fraud prevention products.

Sardine's solution provided behavior-based intelligence across the entire customer journey, allowing Novo to add targeted friction only where needed. By implementing step-up challenges like OTP verification instead of hard declines, Sardine helped Novo reduce unauthorized disputes by over 90% and achieve a best-in-class chargeback rate of 0.003%. Crucially, this approach also allowed Novo to recover 84% of transactions that would have previously been blocked, improving both security and the customer experience.

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