Case Study: TaskUs achieves faster response times and higher CSAT with Sapling Intelligence

TaskUs lowers first response time by 35% with Sapling Intelligence

TaskUs, a tech-enabled BPO company, partnered with Sapling Intelligence to address challenges in optimizing their customer support toolset across multiple platforms. They sought to improve the retrieval of common responses and boost agent efficiency without sacrificing their high standard of quality.

By implementing Sapling's AI writing tools, including Snippets and Autocomplete, agents were assisted within their existing workflows on platforms like Salesforce and Zendesk. The solution delivered by Sapling resulted in a 35% reduction in first response time, an 8% increase in CSAT, and 100% of agents recommending the product.

TaskUs