Case Study: International Insurance Group achieves a superior, streamlined claims experience with Sapiens

Sapiens Decision Helps International Insurance Carrier Provide a Superior Claims Experience

International Insurance Group, a large international group insurance provider, needed to modernize and differentiate its claims experience by making first‑notice‑of‑loss (FNOL) journeys fast, easy and consistent for customers and brokers. The insurer wanted to digitize and centralize business decision logic, reduce the IT burden of claims changes, and enable online self‑service while remaining competitive in a rapidly changing marketplace. Sapiens was engaged to address these challenges using its Sapiens Decision solution.

Sapiens implemented a decision‑centric approach—building and integrating a decision model and prototype FNOL journey in days and a rapid PoC within weeks—so the insurer could design, test and deploy business rules quickly instead of months. The Sapiens solution streamlined dynamic claims processes, delivered targeted question‑and‑answer flows for faster and more accurate outcomes, and made business logic transparent and easy to change. As a result, International Insurance Group achieved faster turnaround on claims, greater consistency across channels, improved customer satisfaction and the ability to roll out updates and new journeys at much higher speed.